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Q: What forms of payment does your site accept?
A: We accept orders by credit card and international bank wire.

Q: Why do your medications cost less than at my local pharmacy?
A: Since we source our drugs directly from the manufacturers, we cut out the middle man and pass the savings on to the customer.

Q: How Do I Place An Order?
A: When you click Buy now, you will be taken to our Order Form. Please fill in your contact information and shipping address below. When you are done, click "Make Payment", and you will be forwarded to the secure page to make the payment using your credit card. At this point, you will submit your order for processing.

Q: Do you keep my Credit Card details?
A: No! All credit card payments are being processed by our payment processing partner Ewinpay. Ewinpay applies the most advanced payment system and solutions that guarantee online transaction safety. The service has received safety certificates from the best-known and most renowned institutions in the world, and uses the highest standard of security.

Q: Are credit card transactions over the Internet safe?
A: Ewinpay utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and Ewinpay cannot be read by any third party. SSL encryption technology, virtually eliminates credit card fraud on the Internet.

Q: What level of encryption do you use?
A: We use 128bit SSL (secure socket layer) level encryption which is one of the most advanced encryption technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information.

Q: How will my order be packaged?
A: Most discreetly to say the least; we at understand that your health is private. For this very reason, your order is delivered in a white envelope which reveals nothing about its contents.

Q: Is it legal to buy prescription drugs online?
A: Buying prescription drugs is legal in most countries (including the US, UK, France, Spain, Germany) provided the medication is for personal use and is not a controlled substance. If you are in doubt about the situation in your country please check with your local Post Office.

Q: How much is the delivery cost?
A: Free shipping worldwide with international airmail, delivery time 14-24 days. EMS Express Mail Service, additional cost of $40,00USD, delivery time 5-7 days for all countries. All shipments are secured, in case of loss or damage, we will give a full refund or reship without any extra costs.

Q: I purchased 180 pills but only received one package containing 90 pills?
A: Please note that if there are 90 or more pills in your order, the order will be sent in several packages. For example: When you purchase 360 pills you will receive 4 packages each containing 90 pills, therefore you might receive the packages on different days.

Q: I received a confirmation email more than 24 days ago, why has my order not arrived?
A: As can happen with any order that arrives via mail, occasionally we experience unexpected delays in the delivery. If this is due to an error on our part, we will rectify the problem immediately; if it is due to postal error, we can follow it up with them on your behalf.

Q: Where are you based?
A: Our office is located in Belize City in Belize.

Q: I tried to call the office and there was no answer?
A: Unfortunately, due to time difference, we may not be in the office when some of our customers call. Be sure, though, if you leave a message we will return your call. If you must get through to a person when you call, we advise our customers to call as early in the day as possible. You may also contact us via email with your specific questions.

Q: What’s the difference between a generic and a brand name drug?
A: Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.

Q: Why are generic drugs cheaper than brand name ones?
A: They’re less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can’t sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don’t have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

Q: What is the quality of generic drugs?
A: To be considered "bioequivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.

Q: What are the manufacturing standards for generic drugs?
A: The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

Q: What is your cancellation policy?
A: You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped.

Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.

Q: My question is not answered here...
A: We answer every question asked by customers and visitors. Please feel free to contact us if you have any questions or suggestions.